Terms & Conditions

1. Definitions

In these terms and conditions, the following terms shall have the meanings assigned to them below:

• Provider: RomAIx BV, a Dutch private limited company (besloten vennootschap) established in the Netherlands and registered with the Dutch Chamber of Commerce under KvK number 94705771, VAT number NL866865676B01.

• Customer: The natural or legal person who subscribes to or uses services provided by the Provider, including the RomAIx GEO platform.

• Service: The RomAIx GEO software-as-a-service platform, including content publishing, SEO analytics, AI-assisted content generation, and connected third-party integrations, together with any related services provided by the Provider.

• Subscription: The paid arrangement under which the Customer accesses the Service for a recurring fee.

• Agreement: The legal relationship between the Provider and the Customer arising from these terms and the Customer's use of or subscription to the Service.

2. Acceptance of Terms

By accessing or using the Service, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.

3. Applicability

3.1 These terms and conditions apply to all offers, subscriptions, agreements, and deliveries by the Provider, unless otherwise agreed in writing.
3.2 Deviations from these terms and conditions are only valid if they have been agreed upon in writing between the Provider and the Customer.

4. Offers and Agreement

4.1 All offers made by the Provider are non-binding, unless explicitly stated otherwise.
4.2 An agreement is established when the Customer subscribes to the Service, accepts an offer made by the Provider in writing, or otherwise consents to the provision of services by the Provider.

5. Services and Delivery

5.1 The Provider shall perform the Service to the best of their ability in accordance with the agreed specifications.
5.2 Unless otherwise agreed in writing, any delivery times provided by the Provider are indicative and are not binding on the Provider.

6. Prices and Payment

6.1 All prices are listed in EUR and are exclusive of VAT and other government-imposed taxes, unless explicitly stated otherwise.
6.2 Subscriptions are billed in advance on a monthly or annual basis through our payment processor, Stripe. By subscribing, the Customer authorizes recurring charges to the payment method provided.
6.3 Subscriptions automatically renew at the end of each billing period unless cancelled by the Customer before the renewal date.
6.4 The Customer may cancel at any time from their account settings. Cancellation takes effect at the end of the current billing period; fees already paid are non-refundable except where required by EU consumer protection law, including the 14-day right of withdrawal for new B2C subscriptions.
6.5 In the event of failed payment, the Provider may suspend access to the Service after providing the Customer with reasonable notice to update payment details.
6.6 In the event of late payment on non-subscription invoices, the Customer is in default by operation of law and is liable for statutory interest on the outstanding amount.

7. Cancellation and Termination

7.1 The Customer may cancel their Subscription at any time from their account settings. Cancellation takes effect at the end of the current billing period.
7.2 The Provider may suspend or terminate the Customer's account in the event of: (a) material breach of these terms by the Customer; (b) failure to pay subscription fees after reasonable notice; (c) violation of the Acceptable Use clause (Section 17.6); or (d) activity that risks the Provider's developer access to connected third-party platforms.
7.3 The Provider will provide reasonable notice before suspension or termination, except in cases of urgent risk to the Service or to other customers.
7.4 Both parties have the right to terminate the Agreement in writing if the other party materially breaches its obligations and fails to remedy such breach within a reasonable period.

8. Liability

8.1 The Provider is only liable for direct damages that are the direct result of an attributable breach in the performance of the Agreement.
8.2 The Provider's total aggregate liability arising from or relating to the Agreement is limited to the total Subscription fees paid by the Customer to the Provider in the 12 months immediately preceding the event giving rise to the liability claim, or €500, whichever is greater.
8.3 The Provider is not liable for indirect damages, including but not limited to consequential damages, lost profits, missed savings, loss of data, damages due to business interruption, or damages arising from actions or inactions of third-party platforms integrated with the Service.
8.4 Nothing in these terms limits or excludes liability that cannot be limited or excluded under Dutch consumer protection law.

9. Force Majeure

9.1 The Provider is not obligated to fulfill any obligation if prevented from doing so due to force majeure.
9.2 Force majeure includes any circumstance beyond the Provider's control that reasonably prevents the fulfillment of obligations under the Agreement, such as but not limited to natural disasters, pandemics, war, strikes, government measures, and outages or policy changes by third-party platforms on which the Service depends.

10. Intellectual Property

10.1 All intellectual property rights in the Service itself, including the platform, code, design, and improvements, remain with the Provider.
10.2 The Customer retains ownership of content they author and upload to the Service, including blog articles, social posts, brand assets, and any data they connect via third-party integrations. By using the Service, the Customer grants the Provider a limited license to process, transmit, and display such content solely for the purpose of delivering the Service to the Customer.
10.3 AI-generated content (drafts, suggestions, analytical reports) produced by the Service for the Customer is licensed to the Customer for unrestricted use upon publication of the content.
10.4 The Customer may not reverse-engineer, decompile, or attempt to extract source code from the Service.

11. Governing Law and Dispute Resolution

11.1 The Agreement and these Terms are governed by Dutch law.
11.2 Disputes arising from or related to the Agreement shall be submitted to the competent court in the district where the Provider is located, unless the parties agree otherwise in writing.
11.3 This clause does not deprive consumers of mandatory consumer protection rights under the law of their country of residence.

12. International Customers

12.1 The Service is offered globally. Additional terms may apply to Customers outside the Netherlands, such as taxes, regulations, and import restrictions in the destination country.
12.2 The Customer is responsible for compliance with the laws and regulations applicable to their use of the Service in their jurisdiction.

13. Data Protection

13.1 The Provider processes personal data of the Customer in accordance with the General Data Protection Regulation (GDPR) and its Privacy Policy, available at romaix.ai/legal/privacy-policy.
13.2 The Customer consents to the processing of their personal data by the Provider to the extent necessary for the performance of the Agreement.
13.3 When the Customer connects third-party platforms to the Service (Google, LinkedIn, Meta, their CMS, etc.), the Customer authorizes the Provider to access and process data from those platforms strictly within the scopes the Customer has granted via OAuth or equivalent authorization.

14. Amendment of the Terms and Conditions

14.1 The Provider reserves the right to amend or supplement these Terms & Conditions.
14.2 Amendments or additions will be communicated to the Customer via email or in-product notice at least 15 days before they take effect.
14.3 Continued use of the Service after the effective date of an amendment constitutes acceptance of the amended Terms.

15. Final Provisions

15.1 If any provision of these Terms & Conditions is found to be void or invalid, the remaining provisions shall remain in full force and effect. The void or invalid provision shall be replaced by a provision that closely approximates the intent and purpose of the original provision.
15.2 These Terms & Conditions are drawn up in English. A Dutch translation may be provided for reference; in the event of discrepancies in interpretation, the English text shall prevail, except where Dutch consumer protection law mandates otherwise.

16. Assignment

16.1 The Provider may assign these Terms or any of its rights or obligations under these Terms to a successor entity operating the RomAIx GEO product line, with 30 days written notice to the Customer.
16.2 The Customer may not assign or transfer their account or these Terms without the Provider's prior written consent.

17. Service-Specific Provisions

17.1 AI-generated content. The Customer acknowledges that content generated by the Service's AI features (article drafts, social posts, analytical reports, recommendations) is generated automatically and may contain inaccuracies, hallucinations, or generic phrasing. The Customer is solely responsible for reviewing, editing, and approving any AI-generated content before publishing it to any third-party platform or making business decisions based on it.

17.2 Third-party platform behavior. The Service depends on third-party platforms (Google, LinkedIn, Meta, the Customer's CMS, payment processors, etc.). The Provider is not responsible for changes those platforms make to their APIs, terms of service, pricing, availability, or content policies, or for actions those platforms take against the Customer's accounts. If a third party suspends, throttles, or removes content posted via the Service, the Provider's service obligation is limited to attempting to restore functionality where technically possible.

17.3 Analytics and data accuracy. Analytics displayed in the Service (Search Console clicks, post engagement metrics, AI citation tracking) are sourced from third-party platforms. The Provider does not warrant the accuracy, completeness, or timeliness of this data; the Service displays what those platforms return.

17.4 Platform compliance. The Customer is responsible for ensuring their use of connected third-party platforms via the Service complies with each platform's terms of service. If a third-party platform suspends the Customer's account due to the Customer's activity through the Service, the Provider is not liable. The Provider reserves the right to suspend or limit the Customer's access to the Service if their activity violates a connected platform's terms or risks the Provider's developer access to that platform.

17.5 No professional advice. Content generated, suggestions made, and recommendations surfaced by the Service (SEO recommendations, keyword strategy, content direction) are informational only and do not constitute professional SEO, marketing, legal, or business advice. The Customer is responsible for decisions made using this information.

17.6 Acceptable use. The Customer agrees not to use the Service to: (a) post illegal content, spam, or content that violates a connected platform's terms; (b) impersonate any person or entity; (c) interfere with the Service's security, performance, or availability; (d) attempt to reverse-engineer or extract source code; (e) resell or sublicense access to the Service without the Provider's written consent.

17.7 Service availability. The Service is provided on a best-effort basis. The Provider aims for high uptime but does not warrant uninterrupted service. Scheduled maintenance and unplanned downtime may occur. The Provider will use reasonable efforts to notify Customers of significant planned maintenance in advance.

18. Contact Information

If you have any questions or concerns regarding these Terms & Conditions, please contact us at legal@romaix.ai or, for privacy-specific matters, privacy@romaix.ai.

RomAIx BV (Dutch BV, KvK 94705771, VAT NL866865676B01). Operator of the RomAIx GEO platform.